Managing the Collections Team

Why Attend

The structure, management and positioning of a collections and credit control department will determine its impact upon an organization, even enhancing its role as a profit driver for the organization.

This course explores options for structuring the collections department; how to manage, what to manage, and what to measure.  The end result is more impactful management information, better-organized departments, and enhanced efficiency of collectors.

Course Methodology

The course includes real-life case studies, diagnostic tools, interactive exercises, and tools for participants to use in their organizations, as well as the opportunity for them to discuss their particular situations with an industry expert.

Course Objectives

 By the end of the course, participants will be able to:

•  Reposition the credit function within their organization to create profit.
• Develop and manage the collections or credit control department.
• Identify the most appropriate role for each collections team member in order to create an efficient collections team
• Redefine the internal image of collections and improve its importance in relation to the rest of the business.
• Drive the credit control department to achieve a change-adaptable team

Target Audience

 This course is for professionals seeking to establish a credit function, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections, credit control, client accounts, or finance and accounting functions, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course.

 Target Competencies

• Credit control
• Team management
• Onboarding
• Change management
• Advanced collections