The Institute's Nine Steps to SuccessTM a framework is the basis of the course, where the emphasis is on shared participant experiences, lessons learned, and best practice. Small-group exercises are used for each step in the framework to reinforce the lectures, and YOU are encouraged to bring your organization's strategic planning material to share with the class and receive instructor feedback offl ine as time permits.
Topics covered by the course include:
- Basic concepts of the Balanced Scorecard and how it can be used to improve your organization's performance
- How the Balanced Scorecard applies to different types of organizations
- How to build and implement a Balanced Scorecard using the Institute's award-winning nine-step methodology
- How to develop meaningful performance measures and targets
- How a scorecard system can drive your performance-informed budget and accountability
- How to get performance information throughout the organization to better informed decision making through scorecard automation
- How to cascade the scorecard to all levels of an organization
- How to design and implement a scorecard where other frameworks have already been introduced
- How to revise poorly designed scorecard elements
- How to overcome obstacles and real world challenges
- How to evaluate planning documents and processes
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