Quality and performance improvement - the process of continually evaluating existing processes of care and developing new standards of practice - is a core competency that every healthcare manager and clinician at every level must practice.
This course provides comprehensive coverage of the fundamental concepts, tools and management techniques through which quality and performance can be enhanced, delivered or transformed in healthcare organisations. It has been fully revised to provide complete coverage of the updated content of the Certified Professional in Healthcare Quality (CPHQ) - an important credential that signifies professional and academic achievement by individuals in the field of healthcare quality management.
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