Customer Service Excellence

Customer expectations are changing while new technologies are giving people choices that were never dreamt of. Service excellence is changing too. Happy customers are much easier to deal with than irate customers. This course is designed for professionals who want to make a significant contribution to their company's image and make their own lives easier. It will provide the skills to energize personnel, impress customers, enhance image, improve positive word-of-mouth, and increase repeat business.

Expected Accomplishments

• To be able to develop and implement appropriate skills to improve customer service quality.
• Develop the customer service mindset
• Understand customer needs and apply the learned skills to present products/services
• Improve skills to communicate with customers in person and over the telephone
• Coach other customer service personnel
• Apply appropriate work ethics and values