Customer Relationship Management Training in Dubai

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Price: AED 2,200

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Customers are the core requirement for any business and as such there is a need to foster and maintain great relations with them. This course takes a freshing new look as the key requirements for a CRM process that integrates your organization with those of your customers.

Learning Objectives:

  • What is Customer Relationship Management?
  • How to turn Customer data into intelligent action.
  • Why does an organization need CRM?
  • How to integrate the customer with organization strategy?
  • How to manage customer data by warehousing and mining information.
  • How to measure CRM process.
  • 10 Common Reasons Why CRM fail.
  • Pareto Principle.
  • Customer and Culture.
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