Business Communication Skills

• A must for every professional from entry to senior level managers in any industry
• For students aspiring for entry level jobs in any domain this is mandatory.

Course Outline

• Introduction to Communication & Importance of Business Communication
• The Importance of Politeness in Business - Structures and Expressions of Politeness
• Customer Service skills in day to day life
• Powerful Presentation Skills
• How to Say Negative Things in a Positive Way
• Professional Telephone Etiquette
• Parallelism in Business Writing
• Guidelines for Business Letters, Memos & Email
• Claim and Adjustment Letters
• Various Idioms/Expressions/Vocabulary Related to Business
• General Punctuation Review (Commas, Capital Letters, and other punctuation)

Career Path

At the end of this course, the participants are expected to be able to: Communicate confidently in a range of business situations Improve your speaking, listening, reading and writing skills Learn useful business vocabulary and business expressions Revise and extend your knowledge of important grammar structures Gain confidence and achieve your business objectives more easily