Customer Management Specialist

Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner.

In this programme, you will:

• Learn about Customer Service and Quality Management Tools
• Learn how to improve Customer Satisfaction
• Improve your people skills
• Learn how to proactively manage and control expectations
• Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers

Certificates:

A EuroMaTech Certificate of Completion will be issued to all participants who faithfully attend and complete the programme

Participants on this programme will receive an additional certificate from ILM upon successful submission of an optional assessment

Career Path

After completing the programme, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success.