Telephone Etiquette

Course Overview

When using the telephone we are creating an impression and image of the company in the mind of the caller. Anyone using the telephone must be aware of the techniques involved in placing and receiving calls and of the impression the caller is making each time they use the phone Telephone Etiquette will show you how to make your telephone your business partner.

Sample Content

• Creating a Professional Image over the telephone
• Handling Different Callers
• Controlling the Telephone Process Confidently

Who can attend

• Receptionists
• Secretaries
• Personal Assistants
• Customer Service Representatives
• Call Centre Agent