Hospitality Management

The main objectives of this program are :

• Describe how the hospitality industry is structured including the size, target markets, levels of service, ownership and affiliation, and reasons for traveling.
• Communicate effectively as hospitality professionals.
• Demonstrate leadership competencies in the hospitality sector.
• Goals of a hospitality enterprise.
• Act in an ethical manner and practice within the legal framework of the industry.
• Provide responsible and professional food and beverage services.
• Supervise front-of-the house and back-of-the house hotel and restaurant operations.
• Manage basic human relations issues within a hospitality setting.
• Prepare the basis for a marketing plan and communication strategy.
• Analyze emerging hospitality industry trends and innovations.
• Describe the role and scope of the tourism industry
• Employ sustainability decision-making and practices in their work as hospitality professionals.
• Apply the theoretical principles and practices of guest and customer services in a hospitality setting.
• Apply critical thinking and problem solving techniques to make sound management decisions and recommendations
• Outline front office responsibilities, focusing on communications, guests' services, guest relations, and security functions
• Identify basic management functions and how they affect the front office when setting rates, forecasting room availability, budgeting, and evaluating operations.

Career Path

Catering managers, Hotel management, Housekeeping supervisors & Managers, health and leisure department, Marketing consultants, Personal assistant to hotel manager, Personnel and training officers, Public relations officers, Purchasing officers, Restaurant supervisors and managers, Tourism and travel consultants