ITIL Foundation

ITIL Foundation Course

Key Principles for a Quality IT Infrastructure

Prerequisites:

Service Management knowledge is beneficial, however, previous knowledge of ITIL is not required to complete this course. This is the entry level to preparation for the ITIL qualification

About the Program

This ITIL 2011 Foundation course is designed to enable participants to understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers.

Who Should Attend

ITIL Foundation is primarily targeted at:

• Individuals who require a fundamental understanding of the ITIL framework and how it may be used to improve the quality of IT Service Management within an organization
• IT professionals that are working within an organization that has incorporated or will be incorporating, the ITIL framework in order to provide better IT services
• All other staff involved in delivering IT services that use the ITIL methodology