IATA Ground Operations Management

Control and supervise an airline station in a self-handled or outsourced environment.

Who can attend the course

• Airlines, ground handling and other service providers
• Airport authorities
• Ground operations professionals at a supervisory level

What will gain upon completion

• Control and supervise an airline station in a self-handled or outsourced environment
• Use Ground Handling and Service Level
• Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
• Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
• Implement a Safety and Security Station
• Management System according to industry standards and recommended practices
• Motivate staff and effectively monitor their performanceUse and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.