This is a powerful two day program that will help you to understand and develop your relationships with others. The contents will focus primarily how you can be an effective and efficient when it comes to proper communication and Interpersonal Skills.
Dealing with other people can sometimes be much more complicated than even the most sophisticated technical problem or business dilemma. But as with such problems and dilemmas, there are effective techniques you can use to manage your working relationships more successfully by proper communication and interpersonal skills.
Being able to communicate more effectively will enable you to get your message across quicker saving time and effort. Being able to engage people in conversation builds trust and confidence meaning they buy into you and your ideas making it easier to influence.
This course will be of benefit to anyone who wants to improve their communication skills and interpersonal skills that they wish to use for their own success on their chosen endeavor.
Training Duration: 2 days
| 0830 – 0900 | Registration & Coffee |
| 0900 – 0930 | Welcome & Introduction |
| 0930 – 1030 | Introduction to Communication and Interpersonal Skills How is Communication and Interpersonal Skills Related? |
| 1030 – 1130 | Communication Skills What is Communication? Types of Communication What is Communication Process? Models of Communication |
| 1130 – 1145 | Break |
| 1145 – 1215 | Video Presentation |
| 1215 – 0130 | Communication Process Key Elements of Communication Process 7 Esential Communication Skills |
| 0130 – 0210 | Lunch |
| 0210 – 0245 | Different Categories of Communication Verbal Communication Non Verbal communication Written Communication Communication Channels |
| 0245 – 0315 | Role Play |
| 0315 – 0330 | What is the effective and efficient way to communicate? How can communication be improved Common communication barriers How does perception influence communication and how to avoid them |
| 0330 – 0350 | Role Play |
| 0350 – 0400 | Training Wrap-Up |
| 0400 | End of Day One |
| 0900 – 0915 | Training Recapitulation for Day One |
| 0915 – 1000 | Video Presentation |
| 1000 – 1030 | Introduction to Interpersonal Skills What is Interpersonal Skills? Effective Interpersonal Skills |
| 1030 – 1045 | Break |
| 1045 – 1130 | Practical Excersises |
| 1130 – 1200 | Different Interpersonal Skills When and how to apply it Do’ and Don’ts |
| 1200 – 1240 | Developing Interpersonal Skills Techniques to Create a Positive and Lasting Impression to others Tips on Making an Impact |
| 1240 – 0120 | Lunch |
| 0120 – 0300 | Video Presentation and Classroom Activities |
| 0300 – 0345 | Training Summary |
| 0345 – 0400 | Giving of Attendance Certificate of Training Completion |
| 0400 | End of the Training |
Material given during the training: [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].
Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.
Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate
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