This course aims to help you fine tune the way you interact with others which can be the key to your workplace success. Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal competence can make or break your chances of achieving your objectives. Communication is the quintessential competency that empowers professionals to function effectively. It provides a solid foundation for every modern management skill, including the ability to lead, motivate, organize, control and manage conflict. Communication also provides the groundwork for every personal improvement theory, from Emotional Intelligence, to Neuro-Linguistic Programming (NLP) to Win-Win negotiations. Academically, the subject of communication branches out into several disciplines. In this course, you develop advanced skills in business communication, as well as public speaking and presentations in the workplace.
Each attendee who will complete this training will gain the following outcomes:
This course is intended for all employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.
Training Duration: 5 (Five) days (6 Hours/day)
The following program is planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:
| 08:30 – 09:00 | Registration & Coffee |
| 09:00 – 09:30 | Welcome & Introduction |
| 09:30 – 10:30 | Defining Effective Communication Communication Overview: Definition and Characteristics Evolution of Communication |
| 10:30 – 10:45 | Break |
| 10:45 – 12:30 | Defining Effective Communication (cont’d)Communicating for Results Understanding Elements of Communication |
| 12:30 – 01:30 | Defining Effective Communication (cont’d)The Element of Noise Mehrabian’s 55-38-7 Rule Overcoming Communication Anxiety and Other Obstacles |
| 01:30 – 02:10 | Lunch |
| 02:10 – 03:30 | The Art of Listening Effective Listening and Paraphrasing Techniques Understanding Different Listening Styles: Active versus Passive Styles |
| 03:30 – 03:45 | Break |
| 03:45 – 04:00 | Training Wrap-Up |
| 04:00 | End of the Day One |
| 09:00 – 09:30 | Training Recapitulation for Day One |
| 09:30 – 10:30 | The Art of Listening (cont’d)Improving the Information Recall Rate Assessing Personal Listening Profiles |
| 10:30 – 10:45 | Break |
| 10:45 – 12:30 | Mastering Body Language The Art of Body Language Components of Non Verbal Communication |
| 12:30 – 01:30 | Mastering Body Language The Power of Appearances Eliciting Thinking Patterns through Eye Movement |
| 01:30 – 02:10 | Lunch |
| 02:10 – 03:30 | Mastering Body Language (cont’d)Building Rapport using Body Language |
| 03:30 – 03:45 | Break |
| 03:45 – 04:00 | Training Wrap-Up |
| 04:00 | End of the Day Two |
| 09:00 – 09:30 | Training Recapitulation for Day Two |
| 09:30 – 10:30 | Advanced Assertiveness SkillsUnderstanding Assertiveness: Definition and Values |
| 10:30 – 10:45 | Break |
| 10:45 – 12:30 | Advanced Assertiveness Skills (cont’d)Understanding Assertiveness: Definition and Values (cont’d) |
| 12:30 – 01:30 | Advanced Assertiveness Skills (cont’d)Components of Passive, Assertive and Aggressive Styles |
| 01:30 – 02:10 | Lunch |
| 02:10 – 03:30 | Advanced Assertiveness Skills (cont’d)Components of Passive, Assertive and Aggressive Styles (cont’d) |
| 03:30 – 03:45 | Break |
| 03:45 – 04:00 | Training Wrap-Up |
| 04:00 | End of the Day Three |
| 09:00 – 09:30 | Training Recapitulation for Day Three |
| 09:30 – 10:30 | Advanced Assertiveness Skills (cont’d)Assertiveness Rights and Responsibilities |
| 10:30 – 10:45 | Break |
| 10:45 – 12:30 | Advanced Assertiveness Skills (cont’d)Assertiveness Rights and Responsibilities (cont’d) |
| 12:30 – 01:30 | Advanced Assertiveness Skills (cont’d)Managing Criticism Assertively |
| 01:30 – 02:10 | Lunch |
| 02:10 – 03:30 | Advanced Assertiveness Skills (cont’d)Managing Criticism Assertively (cont’d) |
| 03:30 – 03:45 | Break |
| 03:45 – 04:00 | Training Wrap-Up |
| 04:00 | End of the Day Four |
| 09:00 – 09:30 | Training Recapitulation for Day Four |
| 09:30 – 10:30 | The Power of Influence and PersuasionDefinition and Characteristics of Influence |
| 10:30 – 10:45 | Break |
| 10:45 – 01:30 | The Power of Influence and Persuasion (cont’d)6 Principles of Persuasion: How to Apply Them |
| 01:30 – 02:10 | Lunch |
| 02:10 – 02:45 | The Power of Influence and Persuasion (cont’d)Bases and Sources of Power |
| 02:45 – 03:00 | Break |
| 03:00 – 03:30 | The Power of Influence and Persuasion (cont’d)Dealing with Difficult People Using Persuasion |
| 03:30 – 03:45 | Training Summary |
| 03:45 – 04:00 | Giving of Training Certificate Completion |
| 04:00 | End of the Course |
Material given during the training: [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].
Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.
Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate
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