Interpekrsonal Skills and Self Development Emotional Intelligence Strategies For Success

Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

This course will help you improve your own personal leadership by learning to manage your emotions and perform at your best when you are in high pressure situations. You will also gain critical skills that will enable you to influence and coach others, regardless of your position in your organization.

Training Objectives

Each attendee who will complete this training will gain the following outcomes:

• Apply and gain an in-depth knowledge on interpersonal skills and self-development.
• Explain the nature and theories underlying Emotional Intelligence (EI).
• Define the various EI competencies and identify areas for improvement as needed.
• Identify their personal strengths and blind spots as revealed through self-assessments.
• Determine the impact of different leadership styles and their associated competencies on organizational climate.
• Practice empathy-building skills with emphases on active listening.

Who should attend?

The course is suitable for managers and business professionals who want to gain insight into their personalities through self-assessments, as well as individuals who need to improve their effectiveness at both the personal and interpersonal levels.

Training Duration: Five (5) days

Training Program

The following program are planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:

DAY 1

Day 2

Day 3

Day 4

09:00 – 09:30	Training Recapitulation for Day Three
09:30 – 10:30	Empathy: A Critical EI Competency Definition and Examples
10:30 – 10:45	Break
10:45 – 12:30	Empathy and Active Listening
12:30 – 01:30	The Personal Listening Profile: Determining Your Preferred Approach to Listening
01:30 – 02:10	Lunch
02:10 – 03:30	EI Competencies and Leadership Styles The Power of Leaders: Influencing Organizational Climate
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day Four

Day 5

Material given during the training: [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate.