HR – Structuring and Managing Customer Experience Team

Course Overview

The times when an organization’s structure was built mainly around sales and authoritarian management are gone, and nowadays successful companies are focused on their employees and building great teams. Finding the right people for a company is a hard and challenging task, and this is especially true when HR is appointed to put together and build a successful Customer Experience team.

Building a great CX team requires the right attitude and skills along with professional confidence in all the particulars of modern CX challenges and the related qualifications and skills CX team members must possess. In this course, HR pros are equipped with the tools and knowledge that will enable the effective structuring and management of a Client Experience Team. The course covers both the essentials and advanced practices of HR Management regarding hiring the right employees, as well as retention and motivation tactics, with the target of building a winning CX team.

Attendees of this Atton Institute course master their HRM skills on the particulars of CX and associated personnel requirements. The Masterclass delivers professional expertise on:

• Challenges of Customer Experience Management and team building
• Setting the best HR standards for a client experience team
• Designing the perfect jobs and positions for CX team members
• Evaluating an existing team to find potential for improvements
• Developing an advanced program for motivation and greater results

Course Content

Day 1

• Defining and understanding the Substance of Customer Experience (CX)
• Studying the essentials and objectives of successful HR Management
• Setting the right Standards of HR Management for a Consumer Experience Team
• Fundamentals of avoiding potential pitfalls in Recruitment and Management
• Particular skill essentials in HRM and structuring a Client Experience Team
• Importance of HR for Consumer Experience and the Key elements HR can impact

Day 2

• Satisfaction of employees and its link to the Loyalty & Happiness of customers
• Job Analysis & Design for building a superior Client Experience Team
• Assessment of the Existing Team from the perspective of CX Management
• Competent selection of new candidates – Standards, Trends, Tools, & Top Tips
• Trainings and professional Development of new and existing Team Members
• Increasing the role of Education and Trainings for a Client-Oriented business

Day 3

• Use of the latest Methodologies in Administration & Performance Management
• Employee development & retention as a tool for Increasing Productivity
• Detailed look into the available types of Motivation and building Positive Morale
• Common difficulties and challenges of HR and how to Manage it Efficiently
• Present and future global aspects of international team building and management
• International Businesses with amazing CX teams and making your action plan

What will you gain

Upon completion of this intense course, attendees will have a masterful understanding of the topic, including the following benefits:

• Know the essentials of HR management adapted to the modern business world
• Study how to make the right choice in the course of selection and recruiting
• Expand your potential and skills as an HR professional for career growth
• Evaluate your existing results and the best means to improve team performance
• Build an efficient plan for training new and existing CX team members
• Apply modern principles of employee performance management
• Increase earnings and efficiency via improved performance of your team
• Align the standards of your organization to the best global models
• Use the obtained HRM knowledge to boost your and team’s performance
• Identify opportunities for great improvements in your company
• Develop a detailed strategy for building an excellent Customer Experience Team

Why Choose Atton Courses?

We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.

We deliver in our 2- and 3-day trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.

Course Advantages

Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.

Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.