IATA Certificate in Airline Customer Service

Course Headline

This course is a step towards earning an IATA Diploma in Aviation Studies

What will I learn?

• Improved Standard of Customer Service
• Verbal & Non-verbal Communication Skills
• Customer Contact Techniques
• Cross-cultural Awareness
• Managing stress

Free of Cost Additional modules offered by Al-Khawarizmi exclusively for their IATA students

• Soft Skills
• English Speaking
• Computer Basics - mainly MS Office
• Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

Additional facilities offered by Al-Khawarizmi exclusively for their students

• Job assistance after completion of the course
• Repetition of course / modules should the IATA exam not be cleared in first attempt
• Waiver of IATA exam fees for second attempt, if at all needed
• Certification of attendance issued by Al-Khawarizmi College, approved by Ministry irrespective of clearance of IATA exam, as we believe the journey of learning is as important as the clearance of the Exam. Job assistance would be offered at the end of attending the course as well

Eligibility

Open to all those that have completed High School and have good English communication skills. There is no entrance test.

• Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
• Cargo reservations and receiving staff, Public relations and sales support personnel, Flight attendants

How will I benefit from taking this course?

• Learn techniques of effective communication and customer contact
• Understand the various social styles and cultural differences of airline customers
• Gain knowledge about new trends in customer service