Implementing and Maintaining Improvements

The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out implementation plan. It outlines actions that help make the implementation run smoothly and describes techniques for maintaining process improvements over a longer period of time.

• Sequence examples of the steps in creating a test plan.
• Recognize how to develop an effective process improvement implementation plan.
• Identify examples of useful actions to take when implementing process improvements.
• Describe ways to maintain process improvements.