The Professional Interviewer

This course equips individuals involved in front-line recruitment with the skills to conduct fair, objective, best-practice interviews powered by psychometrics. Our training will equip individuals with the skills and knowledge to conduct professional Behavioral or Competency Based Interviews.

The course is highly participative and enables delegates to gain practical experience of applying best practice interviewing techniques. Delegates will learn how to ask effective questions, use the Interview Guide and make professional evaluations of candidate performance.

The Wave Interview Guide is designed for use by recruiters, assessors and line managers. Interviewers are presented with structured questions and probes designed to measure both talent and motive. Questions can be used to verify strengths and target specific areas of possible concern identified from Wave Styles.

Course Objectives

• Understand the range of different interviewing techniques.
• Show awareness of how psychological biases and filters can influence our perception of others.
• Conduct a structured and comprehensive competency interview, using effective questioning and probing techniques.
• Use the Interview Guide to plan and structure questions.
• Systematically evaluate candidate performance in order to make an overall selection decision.
• Carry out assessments in full compliance with Data Protection and Equal Opportunities legislation.

Who Should Attend?

HR professionals, recruiters, development practitioners and line managers, or anyone who would like to conduct interviews more effectively

Course Outline

• Module I: Training Tips, Ice Breakers & Curriculum Models
• Module II: Interview Pre-Planning & Preparation
• Module III: Interview Research
• Module IV: Telephone Interviews
• Module V: Portfolio Development
• Module VI: Dress for Success
• Module VII: Baseball Strategy for Answering Questions
• Module VIII: Employer Expectations
• Module IX: Language: The Motivation in Your Answers
• Module X: The Body Language in Your Answers
• Module XI: 30 Second Commercial / USP
• Module XII: Those Crazy Questions
• Module XIII: Illegal and Difficult Questions
• Module XIV: What Now & What to Bring to the Interview
• Module XV: Other Types of Interviews
• Module XVI: Pre-Employment Checks & Drug Testing
• Module XVII: Following Up on the Interview
• Module XVIII: Salary Negotiation
• Module XIX: Program Selling Strategies

Personal and Rapport Building Questions

• Describe to us what attracted you to this career opportunity? How do you see this role fitting in with your long term career objectives?
• Walk us through your resume. Tell us about the most important experiences you’ve had that will highlight your fit for the {Job Title} job. (Listen for what will set this candidate apart from other applicants)

Job Specific Questions

• Describe your experiences with {list the main task from your job description}. What did you see as your strengths?  What did you accomplish? How do you think this job will help you improve your skills in this area?
• Describe your experiences with {list the second most important task from your job description}. Tell us how you decided which work took priority and which tasks could wait a while? How did you make that decision?
• Describe your experiences with {list the third most important task from your job description}. Tell us how others were affected by your work. Did you work alone or did you work with others?  How did you include them?
• Describe your experiences with {list another task or skills from your job description}. Tell us about a time when you experienced a problem. How did you overcome the problem? What did you learn from that experience?
• Describe a recent task or project that you worked on with others in your organization. What was your role, what challenges did you encounter and how did it turn out?
• This position requires the use of {tools and resources list from job description}. How would you rate your skill level in these areas? Can you describe the most complex work you’ve done with these tools in the past?
• This position works {Monday to Friday from 8:00 a.m. to 4:30 p.m.}. Are there barriers to meeting that requirement?
• This position involves {Physical Capabilities}. Are there barriers to meeting that requirement?
• What are your salary expectations?
• If you were offered this position, when could you start work?
• Are there questions about this company or this opportunity that we can answer for you?

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session