Balanced Scorecard

To guide current performance and to target future performance. This workshop shows participants how to use measures in 4 categories – financial performance, customer knowledge, internal business processes, and learning and growth – to align individual, organizational and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. It shows the roadmap to becoming a strategy focused organization (SFO).

Course Objectives

Upon successful completion of this course, participants will:

• Get an overview of Balanced Scorecard methodology
• Learn to apply performance measures for their specific business
• Understand the 4 categories of performance measurement
• Get starting points to start developing the Balanced Scorecard for their own corporation in becoming a SFO
• Be exposed to related financial models of performance evaluation

Who Should Attend?

This course is designed for experienced Oracle database administrators who need to understand how to install and configure an enterprise geo database and how to manage a multiuser editing environment.

Course Outline

Module 1: Business Strategy And The Balanced Scorecard

• Why the best business strategies sometimes fail
• Understanding Strategy
• Converting Strategy into action plans
• 5 steps towards becoming a SFO

Module 2: Establishing Your Business Strategy

• The Strategy Meeting
• Establishing Parameters and time frames
  • SWOT Analysis
  • Financial Parameters
  • Customer Service Parameters
  • Internal Business Processes
  • Are we a learning organization?

Module 3: Business Strategy Measurement

• Measuring customer perspectives of price, segmentation and the sustainable competitive edge factors
• Customer perspective - some success stories
• Internal Business Perspective - from tasks to processes
• Learning, growth, motivation and performance
• Relationship of performance measures with strategies

Module 4: Managing Your Business Strategy

• Achieving strategic alignment top to bottom
• Do we know how we make our money?
• The Budgetary Control System
• The Importance of Feedback and Review

Module 5: Establishing Starting Points

• By the end of this hands on-training, client will have a framework to begin the implementation

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session