Customer Service - Diploma

If you wish to implement an effective customer service programme in your organisation or simply want to develop skills for a rewarding career in customer service roles this diploma course is ideal for you. Providing efficient customer service is vital for every business. This customer service course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.

Key topics include; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service.

Couse Syllabus

• Module 1 - Introduction to Customer Services
• Module 2 - Understanding Your Customers
• Module 3 - What is a Customer Focused Organisation?
• Module 4 - Developing Customer Service Strategy
• Module 5 -Implementing a Service Excellence Strategy
• Module 6 - Training and Development for Customer Service
• Module 7 – The Importance of Effective Communication
• Module 8 - Building Long-Term Customer Relations
• Module 9 - Dealing with Unprofitable Customers
• Module 10 - Importance of Customer’s Feedback
• Module 11 - Complaints Handling
• Module 12 -Empowerment & Ownership

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Eligibility / Requirements

There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.