Diploma in Customer Service

Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Course Curriculum

Customer service principles

• The Value of Customer Good Service
• Enhancing Customer Relationship
• Dealing with Customer Expectation
• Problem Solving
• Success of Customer Service

Customer service essentials

Setting customer service goals & objectives

Communication skills for customer service

Customer service techniques

• Customer Awareness
• Improving Your Customer Service Leadership
• Building Teamwork for Customer Service

How to manage customer service team

• Managing Customer Service Quality
• Improving Service Delivery
• What is Good Customer Service

Improving your customer service leadership

Leading customer service team

Team working and team building

Handling customer complains

How to work with unhappy customers

• Dealing with Angry Customers
• Learning from Angry Customers

How to gain back lost customers

Telephone techniques

Telephone etiquette

Telephone customer service

Power of telephone courtesy

nternal customer service

Customer service at call centres

• The CSR – A Powerful Choice
• Getting the Professional Edge
• All Important Customers
• Building Your Skills
• Building Your Skills with Technology
• Managing your Attitude

Social intelligence

Negotiation skills

Time management

Work life balance

Stress management at workplace

Safety in the work place

Benefits you will gain

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Eligibility / Requirements

• This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.
• Learners should be ages 16 or over to undertake the qualification.
• Good understanding of English language, literacy, numeracy and ICT are required to attend this course.