Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.
Includes 18 Chapters
- Building Customer Loyalty
- Delighting Your Customers
- Building Web Relationships (Interview)
- Creating Customer Value
- Crown Your Customers (Interview)
- Customer Convenience is Key to E-Commerce (Interview)
- Customer Service Strategy
- Dealing with Customer Complaints
- Exceeding Customer Expectations
- Getting to Know Your Customers
- Getting Your Customer Experience Right (Interview)
- Implementing Effective Service Standards
- Keeping Loyal Customers
- Measuring Customer Service
- Profits, Not Promises (Interview)
- Understanding Customer Service
- Building Relationships with Your Customers
- Good News About Customer Complaints
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