Call Centre & Customer Service

Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this ;

Course Curriculum

Call Centre & Customer Service Training Course

• Module One – Getting Started
• Module Two – The Basics (I)
• Module Three – The Basics (II)
• Module Four – Phone Etiquette
• Module Five – Tools
• Module Six – Speaking Like a Star
• Module Seven – Types of Questions
• Module Eight – Bench marking
• Module Nine – Goal Setting
• Module Ten – Key Steps
• Module Eleven – Closing
• Module Twelve – Wrapping Up

Activities

Call Centre & Customer Service Training Course- Activities

Recommended Reading

Recommended Reading : Call Centre & Customer Service Training Course

Assessment and Certification

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £24 for a PDF copy and £39 for an original print copy sent to you by post.

Eligibility / Requirements

• This course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• Good understanding of English language, numeracy and ICT are required to attend this course.