Assertiveness Skills

This course provides an introduction to being assertive in the workplace. Assertiveness is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour

Course Benefits

By the end of the program, participants will be able to:

• Explain what assertiveness is and what it means for us and those around us
• Appreciate that everyone has rights as an inpidual and that you can stand by those rights
• Take a positive approach in communicating more effectively
• Improve their self-esteem
• Appreciate which words to use to get the most out of interactions with others
• Follow a set process for approaching situations in an assertive manner

Who Should Attend

• Anyone that needs to develop their assertiveness skills and improve communication with others.

Course Outline

• Introduction to Assertiveness
• Setting Assertive Goals
• Benefits of Assertiveness
• Taking a Positive Approach in Communication
• Power of Words

Course Prerequisite (s)

• Basic English skills