Course Description
The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings
Course Program
Leadership
- Organizational Structures
- Leadership Challenges
- Teams and Team Processes
- ASQ Code of Ethics
Strategic Plan Development and Deployment
- Strategic Planning Models
- Business Environment Analysis
- Strategic Plan Deployment
Management Elements and Methods
- Management Skills and Abilities
- Management theories and styles
- Communication Skills and Abilities
- Project Management
- Quality System
- Quality Models and Theories
Quality Management Tools
- Problem-Solving Tools
- Process Management
- Measurement: Assessment and Metrics
Customer-Focused Organizations
- Customer Identification and Segmentation
- Customer Relationship Management
Supply Chain Management
- Supplier Selection
- Supplier Communications
- Supplier Performance
- Supplier Improvement
- Supplier Certification, Partnerships, and Alliances
- Supplier Logistics and Material Acceptance
Training and Development
- Develop and implement training plans
- Use various tools and techniques to develop and implement training needs analysis
- Describe and implement various ways of measuring training effectiveness
Twitter
Studied or Worked here? Share Your Review
Please do not post:
Thank you once again for doing your part to keep Edarabia the most trusted education source.