Emotional Intelligence

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Topics covered

• Emotional self assessment
• Perceiving, understanding and managing emotions
• Emotional expression
• Emotional understanding
• Relationship building
• Tact, transparency and emotional control
• Impact, influence and resilience

Learning Outcomes

At the end of this program, participants will be able to:

• Explain the nature and theories underlying emotional intelligence
• Identify their personal strengths and blind spots through self assessments
• Define the various EI competencies and identify areas for improvement as needed
• Practice empathy building skills with emphasis on active listening
• Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom line results

Eligibility / Requirements

Candidates with basic working knowledge of written and spoken English