Dealing with Difficult People

Spend an hour with Dawn in the Dealing with Difficult People tutorial, and you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people, no matter how difficult they are.

Course Outline

This course is comprised of the following modules:

• Pinpointing Your Triggers
• Culture, Upbringing, and Personality: Your Responses to Difficult Circumstances
• Techniques for Defusing Difficult People and Challenging Situations
• What to Do and Say to De-escalate Volatile people and Situations

Course Duration

From the day you purchase the course, you will have 12 months access to the online study platform. As the course is self-paced you can decide how fast or slow the training goes, and are able to complete the course in stages, revisiting the training at any time.

Method of Assessment

At the end of the course, you will have one assignment to be submitted (you need a mark of 65% to pass) and you can submit the assignment at any time. You will only need to pay £19 for assessment and certification when you submit the assignment. You will receive the results within 72 hours of submittal and will be sent a certificate in 7-14 days if you have successfully passed.

Certification

Successful candidates will be awarded a certificate for Dealing with Difficult People.

Eligibility / Requirements

• Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.