ITIL® Intermediate Service Operations

GreyCampus is an ATO of PEOPLECERT (Examination Body of ITIL). The ITIL Intermediate Service Operations course offered by GreyCampus imparts strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.

This training program conveys the best practices of the ITIL® Service Lifecycle and offers an in-depth understanding of the Service Operations - Value and Challenges, Processes and Functions.

Course offerings:

• Self-paced Learning
• 1 Year E-learning Access
• Online video sessions
• Learning Aids
• End of module quizzes to test your knowledge and understanding
• 2 Simulated Exams which are based on the actual Axelos ITIL Intermediate Service Operations certification exam.
• 100% Money Back Guarantee

What do you learn?

The main objective of the ITIL Service operation is to ensure the effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily, timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

Eligibility / Requirements

The participants require ITIL Foundation level certification or knowledge to take this course.