Service Management as a practice
- Define Service
- Comprehend and Explain the concept of Service Mamagement as a practice
The Service Life cycle
- Understand the service life cycle
- Explain the objectives and business value for each phase of the lifecycle
Service Strategy
- Service Portfolio
- Financial Management
- Demand Management
- Service Models
- Service Owners
Service Design
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Security Management
- Supplier Management
- Design Management
Service Transition
- Change Management
- Release and Deployment Management
- Service Asset and Configuration Management
- Service "V" Model
Service Operation
- Incident Management
- Problem Management7
- Event Management
- Request Fulfillment
- Access Management
- Service Desk and IT Operations Management
Continual Service Improvement
- 7 step Improvement Process
- PDCA - Plan Do Check and Act
- Continual Service Improvement Model
- 2 days extensive training
- Online training material
- Enable delegates to understand the disciplines and processes in service management delivery
- Gain knowledge of internationally recognized best practice of IT service Management
- Access to sample exams
- Claim 16 PDUs
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