The ITIL Intermediate Continual Service Improvement course by GreyCampus imparts a strong foundational knowledge required to pass the ITIL Continual Service Improvement certification exam by Axelos. This certificate carries 3 credits out of 17 to be achieved for the ITIL Intermediate certification. You will learn processes, practice elements and management techniques that help you build, test and implement IT products and services.
The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.
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What do you Learn?
This ITIL Intermediate Continual Service Improvement course module helps you to understand the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You would learn about managing and controlling the activities and techniques within the CSI stage. As a matter of fact, CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.
ITIL Foundation certification is mandatory to take this intermediate exam
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