Inquiry

The aim of this training course is to impart/enhance practical knowledge of ISO 9001:2015 standard and develop skills & expertise needed to audit/manage quality management system audits efficiently. This will enable participants understand the concepts of ISO 9001:2015 and how the standard can become a valuable part of your business management system through an exciting accelerated learning approach. This will provide participants with knowledge & skills required to perform first, second & third part audits of management systems against ISO 9001:2015, in accordance with the guidance provided in ISO 19011 for first and second party audits and requirements in ISO 17021 for third party audits.

Learning Objectives

Describe the ISO 9000 family of standards
Understand the requirements of ISO 9001:2015 standard
Explain key concepts in quality management system auditing
Impart/enhance practical auditing skills to become internationally recognized certified Auditor/Lead Auditor
Provide an understanding of the process approach how it impacts auditing practices
Explain the role of an auditor to plan and manage a process based audit considering: resources and timing, use of checklists, selection of an audit team
Enable the delegates to plan, conduct & manage QMS external ( second and third party) as well as internal audits in accordance with the principles and guidance of ISO 19011
Identify and write non conformity  Gain audit skills and learn techniques for: evaluating, auditing, findings, communicating and presenting audit reportsstatements with insight of proposal corrective actions and undertake audit follow-up activities.

Course Content

Structure & Overview of ISO 9001:2015
Quality Management Principles with specific focus on process approach & continual improvement
Audit definition/types/ principles
ISO 19011 Vs ISO 17021
Audit Planning & Preparation
Audit Tools & Techniques
Audit Performance
Recording & Reporting Non Conformities

Issue: 1 Rev: 0 Date

Audit Reporting
Corrective Action & Audit Follow up
Surveillance Audit
Continuous Assessment Exercises & Feedback
Syndicate & Role Play exercises & feedback
Written examination

Structure

Tutorials, Discussions, Workshops, Quiz and Examination

Certificate

IRCA Certificate will be issued to all attendees.

Who should attend?

All levels of management who are involved in ISO 9001 QMS internal and external auditing. All levels of management who plan, execute and follow-up ISO 9001 QMS internal and external auditing