Customer Service in schools- Adding value to your school.

Having the ability to present both yourself and your organisation effectively is a skill required by everyone. This customer service training course is designed in line with the needs of schools, to give the school administration team a good knowledge of delivering customer service in a school setting in order to be able to present concisely and effectively through communicating, practising and performing.

We strategically break down the steps you need in your company to increase customer and staff satisfaction and retention. It’s no secret that results come from offering a unique customer experience.

Course Name
Customer Service Training for schools

Who is it for?
School Admin Staff/Accounts/Admissions

Course Outcome

• How to meet and greet visitors either on the phone or in person
• Effective questioning skills
• Phone techniques
• Pace, tone and body language
• Neuro-linguistic programming
• Jargon busters
• Dealing with escalations or angry customers

Course Duration

0.5-2 Days