Handling office services is often shared and / or given low need, with the result that efficiency and cost-saving opportunities are lost. This in-depth course covers all the relevant topics in a day and can be tailored to the very different needs of FM professionals or those without an FM background at all.
Objectives
- Practical guidance on space audits and relocation projects.
- Tips on cost-saving opportunities.
- Advice on dealing with equipment suppliers and other third parties.
- A scope on health and safety requirements.
- Guidelines on supplier contracts.
- An in-depth knowledge on fire, security and emergency planning.
Course Outline
Day 1
Comprehending the building
- Building structure.
- Utility services.
- Heating, ventilation and air conditioning.
- Energy and environmental issues.
- Planning maintenance.
Day 2
Managing the space
- What are the functional requirements?
- What are the physical constraints?
- Designing for flexibility.
- Ergonomics and choice of furniture.
- Comprehending plans.
- Managing relocation.
- Cost-saving opportunities.
Day 3
Managing the equipment
- Computers, cabling, printers, etc.
- Telephony.
- Photocopiers, fax machines, etc.
- Vending machines and kitchen equipment.
- Understanding supplier contracts.
- Rent or buy decisions and other cost-saving opportunities.
Managing health and safety
- Legal requirements.
- Risk assessments.
- Accident reporting.
- Fire safety.
Day 4
Managing security
- Security policy.
- Managing security staff / contractors.
- Emergency planning.
- Disaster recovery.
Managing third-party relationships
- Dealing with landlords and managing agents – know your rights!
- Selecting suppliers for goods and services.
- Managing suppliers and contractors.
Day 5
Managing the ‘out of office’ experience
- FM responsibility for homeworkers.
- Whose equipment?
- Health and safety issues.
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