Certified Professional in Healthcare Quality (CPHQ)

By the end of this course the participants will be able to:

• Know the basic concepts, techniques, and tools  used in Total Quality   Management
• Understand the focus on Patient safety and  eliminations of medical  error
• Know leadership's role in translating strategic goals  into  quality outcomes
• Identify key concepts in Strategic management Healthcare process for healthcare quality.
• Identify  key concepts and useful tools for effective information  management
• To use statistical analysis and data interpretation tools commonly used in performance improvement
• Identify  areas of focus in risk, utilization  and case management processes
• Identify  key concepts  for implementing change management innovation
• Understand six main steps for FMEA
• Understand test-taking tips for CPHQ  exam
• Understand the main topics of the CPHQ  exam
• Obtain the CPHQ exam  characteristics
• Identify tools/resources to assist in exam  preparation

The CPHQ preparatory course covers the following areas:

CPHQ certification exam study strategies

Organizational Leadership

• Structure and Integration
• Regulatory, Accreditation, and External Recognition
• Education, Training, and Communication

Health Data Analytics

• Design and Data Management
• Measurement and Analysis

Performance and Process Improvement

• Identifying Opportunities for Improvement
• Implementation and Evaluation

Patient Safety

• Assessment and Planning
• Implementation and Evaluation