Certification in Building High Performance

Learning goals: Managing Performance is an ongoing process which is about ensuring that an individual’s performance contributes to the aims and objectives of the team, department and overall to the company’s goals. It is a continuous process that relates to everyone by ensuring appropriate action is taken to recognise, support and address performance. It relates to managing top, middle and poor performers. The process of managing performance involves ensuring:

• That there is a clearly comprehensible and well communicated link between the achievement of the company’s strategy, the manager’s strategy and plans the individual objectives.
• Individuals understand the essential job functions they are expected to carry out, how the job contributes to the aims and objectives of the department and what it “good performance” looks like
• An alignment between the skills required to achieve the objectives and providing support where a gap is identified.
• Keeping the individuals motivated with regular and timely feedback and discussions on performance and progress.

Program overview:

Module 1 – Beginning the performance journey

• Foundations of managing performance
• Reaching performance agreement with team members

Module 2 - Moving to performance

• Managing underperformers using HPT methods
• Handling defensive and difficult team members

Module 3 –Handling Performance road blocks

• Conducting performance conversations
• Identifying performance gaps

Module 4 – Reaching your high performance goals

• Managing high performers
• Creating a positive performance culture in your team