Productivity Management and Techniques of Quality

This course examines the major tools, techniques, and principles aimed at improving quality and productivity in the public sector. To provide students with practical methods for improving public organizations, this course will cover accountability systems, performance measurement, pay-for-performance reward systems, contracting out, and organizational assessment.

Course Benefits

• To gain an understanding of the concept of TQM soft skills for managing, controlling and improving quality in organizations.
• To evaluate the skills and resources needed to implement TQM processes, with particular emphasis on soft skills for achieving world-class standards.
• To develop their skills in using quality tools for data analysis.
• To improve their Knowledge of alternative quality measures.
• To improve their ability to use quality measurement and control tools and to identify quality improvement opportunities.
• To improve their ability to develop an integrated plan to improve quality and create the required awareness for its success.