Developing and Streamlining Work Processes

Complex work processes slow productivity and increase the potential for mistakes. By simplifying the procedures in your company, you make more efficient use of time, which in turn saves the company money. While specific work processes vary, the process of streamlining how work gets done is adaptable to various industries and situations.

During the course delegates will consider the nature of work management at individual, team and leadership levels. They will practice mapping and analysing work processes and then redesigning them to make them more efficient. Many other critical areas will be covered including:

• Securing the resources to build the new processes
• Communication within the project team
• Performance indicators and feedback mechanisms
• Piloting and testing new processes
• Rolling out new processes
• Identifying and addressing any problems
• Continuous process improvement

This course will help delegates achieve measurable improvements in productivity and efficiency through streamlined processes.

Objective

By the end of this interactive training programme, you will be able to:

• Achieve measurable improvement in efficiency
• Simplify work effectively
• Measure and assess performance
• Empower others to perform at a higher level
• Develop streamlined work processes and get them implemented
• Develop a personal action plan to improve effectiveness

Coures Outline

Module 1 - Overview of work management

• What is work?
• Work, people and processes
• The art, science and practice of work management

Module 2 - Work leadership

• Team work and leadership
• The central role of effective communications
• The manager as motivator and problem solver

Module 3 - Ways of developing and simplifying work processes

• Process mapping
• Analysis of work processes (Root cause analysis and 5 Why's)
• Process redesign
• Impact and risk analysis

Module 4 - Work resources, control and evaluation

• Securing the resources to build the new process
• Team-building and Empowerment
• Communication within the project team
• Performance indicators and feedback mechanisms

Module 5 - Implementing the new process

• Pilot and test
• Rolling out your new process
• Overcome resistance to change

Module 6 - Review the Process

• Identify and address any problems
• User consultations
• Ongoing monitoring
• Continuous improvement