IATA Airline Customer Service

  • Address: Office No: 304, Al Safa-C building, next to Max Fashions, Burjuman metro station exit 1, Khalid Bin Al Waleed Road, Bur - Dubai, UAE (Map)
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Price: AED 3,500

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Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.

Course content

The key topics that are covered during this course include:

  • Improved standard of customer service
  • Verbal and non-verbal communication skills
  • Customer contact techniques
  • Cross-cultural awareness
  • Managing stress

 

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IATA Certified and Experienced Trainers

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