Techniques of Quality and Productivity Management

"Techniques of Quality and Productivity Management" is a comprehensive course designed to provide participants with the knowledge, skills, and tools necessary to enhance quality and productivity in organizational processes.

Participants will learn how to apply various techniques and tools to assess and improve quality and productivity across different organizational processes. The course covers techniques such as Total Quality Management (TQM), Six Sigma, Lean Manufacturing, and Kaizen, among others, which are widely used to drive continuous improvement and achieve operational excellence.

Additionally, the course addresses the importance of aligning quality and productivity initiatives with organizational goals and objectives. Participants will gain insights into developing performance metrics, setting targets, and monitoring progress to ensure that quality and productivity improvements contribute to overall organizational success.

Objective

• Gain a clear understanding of Total Quality Management (TQM) soft skills for managing, controlling, and improving quality within organisations.
• Evaluate the skills, competencies, and resources required to implement TQM processes, with particular emphasis on soft skills needed to achieve world-class standards.
• Develop the ability to apply quality tools effectively for data collection and analysis.
• Enhance knowledge of alternative quality measurement approaches and performance indicators.
• Strengthen the ability to use quality measurement and control tools to identify and drive quality improvement opportunities.
• Build the capability to design and implement an integrated quality improvement plan and create organisational awareness to ensure its successful adoption.