Client Relationship Management

Overview

Client Relations Management (CRM) is a crucial aspect of a business strategy focused on building and maintaining strong relationships with clients or customers. The "Client Relations Management" course is designed to equip professionals with the essential skills and strategies necessary to effectively manage client relationships and maximize customer satisfaction. Geared towards sales professionals, customer service representatives, account managers, and business owners, this course offers a comprehensive understanding of CRM principles and practices.

The way they communicate and manage these relationships is key to successful client retention and brand reputation. In our Client Relationship Skills workshop, a blend of performing arts and business expertise will empower you with those all-important techniques for sustaining and strengthening the business-client bond. They can enhance every step of the corporate journey: whether early career managers looking to develop core skills, seasoned Account Managers honing skills; or a mixed group with a variety of needs and experience.

By the end of the course, delegates will have:

• Identify and prioritise key accounts
• Increasing business revenue through effective CRM
• The importance of client care in the business environment
• Contribution of Customer care towards to quality service
• Understand the benefits of high-level CRM and the part it plays in client retention
• Understanding the service excellence and its strengths
• Necessary attitudes for inspiring customer service
• Develop the important skills necessary for an effective Customer Relationship Manager
• Building rapport and creating strong working relationships
• Effective Communication between the clients
• Understanding the importance of interpersonal contact and behaviour