Business Process Management

A business process is any sequence of events or tasks that must be performed for a business to operate. For example, a customer’s purchase resulting in delivery is a key business process that exists in many organisations.Business Process Management focusses on repetitive and ongoing processes that follow a predictable pattern, or process management. If left unmanaged, chaotic processes can damage business and lead to wasted time, errors, demotivated workforce or even business failure.

By applying good business process management organizations can improve their processes and keep all aspects of operations running optimally.

Objective

By the end of this interactive training programme, you will be able to:

• Recognise the fundamentals of Business Process Management
• Understand BPM implementation strategies
• Understand Process Modelling, Analysis & Design
• Be aware of governance and business strategy affecting BPM
• Identify ways of improving fault handling and exception management
• Create effective business rules
• Plan your first BPM project

Course Outline

Day 1

• Introduction
• BPM Implementation Strategies
• Aligning IT and Business
• BPM vs BPMS
• Understanding Basic Concepts and Architecture

Day 2

• Governance and Business strategy
• Modelling a process with BPMN
• Fault Handling and Exception Management
• Defining Events

Day 3

• Business Rules
• BPM as enabler of SOA: Key components
• Application frontends Basic Services
• Metrics

Day 4

• The context of organizational performance
• What makes a good metric?
• Architecture of a BPM System
• EAI and B2B aspects: topology and scalability, design tools, deployment tools
• Core BPMS features and interfaces

Day 5

• Choosing the right approach
• What BPM approach is right for your project?
• Scope the rules in your project before starting
• Plan the project for a BPM advantage
• Attach business rules to process models
• Craft a roadmap for your first BPM project