Key performance indicators enable us to control performance. They are powerful tools not because they tell us results, but because they enable us to change them. In this course Robin Tidd argues that any organisation that uses KPIs but fails to link the “blue sky” strategic aspiration for the action is failing to use KPIs effectively. Drawing from over experience of advising business how to make their plans reality, Robin’s advice is always firmly based in the real-world. By linking short term results to longer term goals, he shows how KPIs are the key tool for management control.
Key Performance Indicators enables the learner to:
- Understand the philosophy of KPIs, in order to make the best of them and use them well
- Use KPIs to tackle some of the stumbling blocks which demotivate their team
- Understand what is involved in implementing this effective form of management control system in a few months
- Use KPIs to highlight areas of opportunity
- Set and attain high standards for information analysis and decision making
- Use the right KPIs with the appropriate frequency
Learning Outcomes:
KPIs and People – the Philosophy
- Why do we have KPIs?
- What is the philosophy of KPIs for people in successful organisations?
- How do we use targets and KPIs?
- How can KPIs help to make a winning team?
- How can we relate this to the real world?
The Right KPIs
- What tools are there?
- What types of KPI are there?
- How do we get the right KPIs?
- How can we use modelling to create KPIs?
- How do KPIs work in more complex organisations?
- How can we evaluate KPIs in financial terms?
Collecting Information
- What is primary recording?
- How do we persuade people to provide and record the right information?
- What if primary recording is poor and has to be upgraded?
- How do we collect and collate information efficiently?
Interpretation of KPIs
- What are we looking for in lots of detailed KPI information?
- What can variations tell us?
- What are pure waste opportunities?
- What is the evaluation cycle?
- How do we train people to interpret and evaluate KPIs?
Communication, Dissemination and Display Targets
- How often should KPIs be reviewed?
- Behaviours
- How do management’s attitudes need to change?
- How do we ensure continuous improvement?
- How do we pitch targets to the right level?
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