This designed for people who have been promoted recently or considering going for promotion and want to enhance their management knowledge and skill-set. This course is for the busy professional who finds it difficult to set aside regular scheduled time for personal development.
6 modules over 6 weeks:
Managing Performance
- Understanding factors affecting performance
- Setting goals in KRAs
- Identifying and supporting good performance
- Managing poor performance
Conflict Management
- Causes (of conflict)
- Types (of conflict)
- Tools to resolve conflict
- Pre-empting and preventing conflict
Coaching
- Coaching as a management style
- Advantages and benefits of coaching
- Principles of coaching
- Coaching processes
Managing Teams
- Stages of team development
- Developing effective teams
- Managing teams
- Optimising team performance
Policies and Procedures
- Managing employee grievances
- Handling discipline
- Dignity and respect in the workplace
Presentation Skills
- Planning; objective, structure, content.
- Delivery; medium, audience, body language
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