The Art of Dealing with Customers

Achieving Excellence in Customer Service !!

Some of the Training Objectives :

• Establish the importance of setting and reviewing customer service standards
• Develop an understanding of internal and external customer expectations
• Communicate more effectively by utilizing active listening and questioning skills
• Demonstrate how to deal with difficult customers effectively
• Set SMART objectives and goals to increase daily productivity
• Utilize stress management techniques to reduce tension.

Career Path

• Frontline Customer Service Representatives (CSR)
• Team supervisors
• Department managers
• Account managers
• Field service representatives