Successful Telephone Sales

  • Address: Fairmont Hotel, Office Number 513 Shaikh Zayed Road - Dubai, UAE (Map)
  • Tel: Show Number
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The course is emphasizing on how to add value to the organization's image. This would include all duties assigned to the 'front-line' staff, like, answering phone calls effectively, drawing out caller requirements and taking accurate messages.

  • Roles and Responsibilities
  • Through the Eyes of the Customer
  • Information Back-up
  • Telephone Communication
  • The Reception Area
  • Security Arrangements
  • Reception of Visitors
  • Action Plan
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