The Malcolm Baldridge National Quality Award (MBNQA)is a very popular American quality award. Organizations use it either through winning the award, applying for it, or even just using its excellence model as a self- assessment tool for self-improvement. This course will provide you with theoretical and practical in- depth experience of assessing an organization according to the MBNQA Model.
This course is created for those wishing to develop essential assessor skills and be able to perform self- assessment, internal assessment and peer assessment of organizations according to the MBNQA criteria.
Upon Completion of this Course trainees will be able to understand the approaches to internal and external assessment, apply the concepts and details of the MBNQA criteria to produce value- adding performance analysis, and work together with others in an assessment environment.
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