Total Quality Management: Dubai Government Excellence Program

Dubai Government Excellence Programis very popular to public organizations in the UAE. Its purpose is the development of the government sector and raising the level of performance by providing motivational working conditions to promote constructive cooperation. It also aims to spread awareness in the concepts of excellence, creativity and quality. Organizations use the

Dubai Government Excellence Program criteria either through winning the award, applying for it, or even just using its excellence model as a self- assessment tool for self- improvement. This course will provide you with theoretical and practical in- depth experience of assessing an organization according to Dubai Government Excellence Program Criteria

Target Audience

This course is created for those wishing to develop essential assessor skills and be able to perform self- assessment, internal assessment and peer assessment of organizations according to Dubai Government Excellence Program Criteria.

Learning Outcomes

Upon Completion of this Course trainees will be able to understand the approaches to internal  and external assessment, apply the concepts and details of Dubai Government Excellence  Program criteria to produce value- adding performance analysis, and work together with others in  an assessment environment.