Quality Management and Business Performance

Introduction:

In today's competitive business environment, it is vital for you to identify and meet your customers' needs to improve your business' performance. Many companies develop Quality Management Systems (QMS) as a way to achieve this

Who Should Attend?

Suitable for delegates who require an understanding of how to develop, implement and maintain effective quality management systems.

Purpose:

This programme is for people to effectively develop their Supervisory Management Skills. The course clearly defines the role of a supervisor, and also the most common difficulties a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used to develop the skills and techniques a successful supervisor needs in their everyday working environment.

By the end of the program, participants will be able to:

• Define supervisory roles and related competencies.
• Apply goal setting and planning in order to obtain commitment of others.
• Organize their time and use delegation as a tool to empower their staff.
• Energize and inspire their team for better performance.
• Demonstrate coaching techniques to manage performance of others.
• Identify team members' training needs in order to develop them