Effective Communication Skills

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

Career Path

Communicate effectively, by learning and using the various forms of communication in day to day business communications Understand own behavioural style at work Develop skills to ask questions Understand what their non-verbal messages are telling others Develop skills in listening actively and empathetically to others Enhance their ability to handle difficult situations Deal with situations assertively