The course provides a comprehensive understanding of the ITIL® framework and how it is used to enhance the quality of IT services in an ever more competitive market space. The course also positions students to successfully complete the associated exam required for entry into the future ITIL® intermediate level training courses.
IT Management, IT Support Staff, IT Consultants, Business Managers and Process Owners, IT Developers, Service Providers, System Integrators.
Instructor led case studies, group discussions, group exercises, risk games, individual exercises, and quizzes.
English/Arabic
Course outline (9 modules)
Naseeb Roumia
Contributing to Global Best Management Practices in the areas of Service Management, Governance & Strategy, Risk Management, Project & Programme Management, Emerging Technologies, Excellence, and Business Analysis. Expertise lie among International Programs such as ITIL®, PRINCE2®, COBIT®5, MSP®, Business Analysis, ISO 20000, ISO 27001, ISO 22301, ISO 31000, Cloud Computing, Kepner Tregoe®, TOGAF®, PMP®, EFQM, and M_O_R to fulfil the strategic objectives of businesses in alignment to the UAE vision within the Emirates.
As a culturally aware consultant, Naseeb has been imparting international programs as a knowledge transfer initiative among professionals belonging to different backgrounds throughout the Middle East and North Africa region. Additionally, he has been engaged with several levels of leading, planning, consulting, training and supporting a functionally organized, technically oriented environment with staff working on a wide variety of technical activities.
Upon successful passing of ITIL Foundation exam will receive a certificate and be recognized with 2 credits in the ITIL qualification scheme.
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